Cliniva – Every Patient to the Right
Clinician, Faster.
HIPAA-ready AI patient intake and triage mobile app for multi-location clinics. Cuts front-desk call volume by ~50%, routes patients to the right specialist 24/7, and hands clinicians a structured pre-visit summary before every appointment. Built as a production-ready MVP in 10 weeks.
A look inside the product.
Visual walkthrough of the key screens and workflows.
Monday mornings broke the front desk. Patients stuck on hold, after-hours requests going unanswered, and every clinician starting appointments with zero context. Our client — a multi-location US clinic — needed a HIPAA-compliant AI patient intake app that could handle symptoms 24/7, route patients to the right specialist, and hand doctors a clean pre-visit summary before the patient walked in. In 10 weeks, GroveTech shipped Cliniva — a production-ready mobile platform that cut front-desk call volume by nearly half in its first month.
Replacing Monday-morning chaos with a 24/7 AI concierge.
Cliniva is a full-stack AI patient intake and triage platform built for a multi-location primary care practice in the US. The brief had three non-negotiables: handle symptoms with genuine empathy, triage urgency accurately enough for clinicians to trust, and do it all under strict HIPAA requirements. Designed around two users — patients who wanted fast answers without phone queues, and clinicians who wanted context before every visit.
The Problem
- Reception teams were overwhelmed with intake calls and paperwork every morning.
- Long hold times led to call abandonment and after-hours requests going unanswered.
- Manual symptom assessment routinely routed patients to the wrong specialist.
- No consistent pre-visit summary — clinicians started every appointment from scratch.
Our Solution
- Conversational AI intake via mobile app and SMS, available 24/7 in plain language.
- Symptom classifier assigns urgency level and routes to the correct specialist.
- Automated appointment booking directly into the practice calendar with reminders.
- Structured pre-visit summary delivered to the clinician before the patient arrives.
A compliance-ready foundation for patient data.
React Native
Node.js
FastAPI
Twilio
PostgreSQL
Redis
Auth0
DockerA look inside the Cliniva mobile experience.
Four core mobile workflows that take a patient from first symptom to confirmed appointment — and give every clinician context before they walk in the room.
Conversational AI Intake
A friendly guided chat collects symptoms, medical history, and insurance details — 24/7, in plain language patients actually understand. No more forms, no more phone queues.
Smart AI Triage
Classifies urgency (routine, same-day, urgent) and recommends the right specialist — with a plain-language rationale the patient can trust, and every high-risk case escalated to a human.
One-Tap Appointment Booking
Real-time slots pulled directly from the practice calendar. Patients confirm in a single tap, get an SMS reminder automatically, and the slot locks in instantly — no double-booking, no phone tag.
Clinician Queue & Pre-Visit Summary
Doctors see each incoming patient's pre-visit summary, symptom timeline, and urgency level before they walk in. No more starting from scratch — every appointment begins with context.
Numbers from the first month post-launch.
What's coming next on the roadmap.
What the clinic's CMO had to say.
Our front desk used to drown in intake calls every Monday morning. Within a month of rolling out Cliniva, call volume dropped by nearly half, no-shows fell, and our doctors had a clear picture of every patient before they walked in. GroveTech navigated the HIPAA and integration work carefully and shipped a genuinely usable product in ten weeks.
Dr. Laura Pearson
Chief Medical Officer · [Clinic under NDA · US]
Have a patient-facing workflow that deserves better?
Whether it's patient intake, appointment scheduling, remote monitoring, or any HIPAA-sensitive workflow slowed by manual work — GroveTech's AI & HealthTech team ships production-ready, compliance-ready MVPs in 10–12 weeks. We've done it before, and we know where the landmines are.